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FAQ

Frequently Asked Questions

About Online Classes

Why did NCREEI start offering online classes?

NCREEI specializes in developing and delivering in-class appraisal curriculum designed for the adult learner. Our course developers are subject matter experts who have multiple graduate degrees in education and extensive teaching experience. We prefer in-class continuing education because: 1) the student-instructor and student-student interaction 2) opportunity to employ multiple teaching methods, activities and media, and and 3) because the instructor is able to receive continuous student feedback and direct the instruction to meet the students' needs.

Because appraisers and real estate licensees have been asking us for the convenience of online courses for quite some time, NCREEI has collaborated with Hondros Learning to offer a quality online option.

Do I have to complete the online course hours at one time?

No, you can start and stop as you please. The courses are available via the Internet 24 hours a day and you can work on them as your schedule permits until you complete the course. You should complete a whole section before you stop to avoid having to start that section over.

What does the NC Appraisal Board say about online CE?

The Board allows up to 14 hours of your 28-hour CE requirement to be online courses. This includes our 7-hour USPAP course.

What does the NC Real Estate Commission (NCREC) say about online CE?

The Commission allows the four-hour continuing education elective to be completed online. Currently, this elective is the only online education approved by NCREC.

State Requirements for Appraisers Questions

What are the Continuing Education requirements for Appraisers?

Appraisers are required to take 28 hours of CE by midnight May 31 of every odd ending year.

Are there any specific courses required for Appraisers?

A 7-hour USPAP Update class is required within each renewal period.

Who do I contact if I have questions about my CE requirements?

Contact the North Carolina Appraisal Board: (919) 870-4854 or
http://www.ncappraisalboard.org

State Requirements for Real Estate Licensees Questions

What are the Continuing Education requirements for Real Estate Brokers (licensees)?

Real Estate Brokers are required to take 8 hours of CE by June 10 of every year. There are other requirements for designated Brokers-in-Charge. Please contact the NCREC for information on these additional requirements.

Are there any specific courses required for Real Estate licensees?

A 4-hour Mandatory Update class is required within each year. The course topics for the Mandatory Update class are determined by the NCREC. Brokers-in-Charge must take a mandatory Broker-in-Charge class for their 4 hour elective. Other licensees can choose from various approved 4-hour classes, including our 4-hour online elective(s).

Who do I contact if I have questions about my CE requirements?

Contact the North Carolina Real Estate Commission: (919) 875-3700 or
http://www.ncrec.state.nc.us

Course and Registration Questions

Are the courses approved for credit?

Yes, all of our appraisal courses are approved for credit by the North Carolina Appraisal Board. Our course real estate continuing education class, Risk Reduction Techniques, is approved by the North Carolina Real Estate Commission for 4 hours elective credit.

What is the cost of the course(s) and what methods of payment are accepted?

The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express). If you do not wish to enter your credit card information, please call us at 704.435.9191 to make arrangements to get you registered by sending a check.

What is your refund policy?

North Carolina Real Estate Education Inc., students who purchase an online class may cancel within 30 calendar days after the date of enrollment. To request a refund, contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 7:30am - 6:00pm, Saturday 10:00am - 3:00pm, Closed Sunday.

How do I get a username and password? What do I use it for? What should I do if I forget it?

During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either email support@fastclass.com or call 1-866-455-3278.

Can I take the course from various locations and computers?

Our courses are set up for students to access their courses from any computer that is compatible.

How does a course work?

You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

How long will it take me to complete a course?

Each course has been approved for a specific number of hours, based on the course content and the average or typical time a student will take to complete the course. Depending on your personal pace, it may take you slightly less or slightly more time to complete the course.

How long do I have access to the course?

Appraisal Classes: You have access to the course for up to 6 months from purchase. Courses must be completed by May 31st of odd numbered years to receive credit in that renewal cycle.

Real Estate Classes: You have 30 days for the course registration date to complete the course. If the course is not completed within that time period, refunds shall not be given. All Real Estate Continuing Education shall be completed by midnight June 10. A signed statement must be received by NCREEI within 48 hours of the course completion in order for credit to be submitted to the NCREC. Course completion statements will be mailed within 10 days of course completion.

Can I use the course for review when I'm done?

Yes. You can simply log into your account to access the course.

Can I print any of the course material for future reference?

No. The course is entirely online, so you are unable to print any course materials.

Who do I contact if I have questions about the courses?

For support questions/comments/concerns, please contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278.

Monday-Friday, 9:00am - 7:00pm ET
Saturday 10:00am - 3:00pm ET
Closed Sunday
Call 1-866-455-3278 or email support@fastclass.com

Course Completion Questions

What is required to complete the course?

You need to review all of the course content.

How do I receive my course completion certificate?

At the end of the course, you are able to print a copy of your certificate.

How do my hours get submitted for CE credit?

Appraisal: NCREEI follows the Appraisal Board's rules and submits to the Board documentation of your credit. You do not need to send anything to the Board, but you do need to keep your course completion statement for five years.

Real Estate: NCREEI follows the NCREC's rules and submits your credit electronically within 7 days of course completion. You do not need to send anything to the Commission, but you do need to keep your course completion statement for five years.

System Requirements Questions

Do I need to use a PC to take the online course? What if I have a Macintosh?

For the best experience taking our courses, we highly recommend using a PC instead of a MAC. However, if you still want to use a MAC, you will need the latest version of Internet Explorer as well as the latest version of the Macromedia Flash Player. Unfortunately, we do not support Macintosh computers at this time.

Can I take this course with the AOL browser?

No, you cannot. We suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue "e".

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

What happens if I have technical difficulties during the course?

You can contact us:
Monday-Friday, 9:00am - 7:00pm ET
Saturday 10:00am - 3:00pm ET
Closed Sunday
Call 1-866-455-3278 or email support@fastclass.com